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Hester V

1 reviews | Active since Mar 2018

05 Mar 2018, 10:28

Pathetic service by Vodacom

Pathetic service Vodacom! Phoned me to upgrade my existing Data contract. Exlicitly said I would pay the same amount..just more data en a free wireless router. Surprise surprise! Suddenly paying R150 more per month! Never agreed to that. Went in to Vodacom shop...they told me its a new contract and number!!! Also suddenly stopped getting any monthly invoices.That is ***** Vodacom!! Taking this to ICASA and Hello Peter! Stop this contract!

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Replies (4)
Vodacom
Vodacom's reply05 Mar 2018, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

HV
Hester V's update07 Mar 2018, 08:38
Reviewer Update
Vodacom, I already sent you the info that it was activated on the 17/11/2017 and what time it was activated. You have a voice recording of that conversation. If you listen to it, you will here that I didnt give permission for a new contract. You didnt also answer any of my questions about how the amount is different every month since end November for something I havent used...the wifi router and sim card is still in its box as how I received it. I am forwarding all your pathetic mail to ICASA and will continue to post on Hello Peter and all social media until you actually do something about it. And yes...I will definitely get an afidavit from police. Please send me the voice recording so I can use it as evidence. Hester
Vodacom
Vodacom's reply03 Apr 2018, 15:43
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Vodacom
Vodacom's reply03 Apr 2018, 15:43
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic