1 reviews | Active since Jun 2016

16 Jun 2016, 17:26

Pathetic service by Vodacom

<p>I am currently a customer of Vodacom for the past two years and has experienced the worst possible customer service .</p> <p>1 . Always being incorrectly billled by vodacom .</p> <p>2. Incorrect amounts being debited by Vodacom</p> <p>3. Constantly having to phone the call centre.</p> <p>4. Being pushed around.</p> <p>5.Always given the same response "We are currently investigating" and "would you like a reference number".</p> <p>6. No staff at the call centre has the decency or competence to call you back .</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply17 Jun 2016, 06:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team