Pathetic service by Vodacom

DATA BUNDLE PURCHASE

I purchased a data bundle via the Vodacom app and used the available option to pay via bank card and the payment was approved by my bank. However, when I did not receive the bundle after 3 hours, I contacted customer care. After spending 33 minutes on the phone, I was told to contact my bank, inform them to release the money to Vodacom and get them to send Vodacom a proof of payment. Only then will I get the data bundle. What utter nonsense!!! When they provide an option to pay via bank card, Vodacom must have arrangements with the banking institutions to facilitate the process before offering the option. Or, if this is the cumbersome archaic process that they follow, they should inform the consumer before using the option of how to process is going to work! It is unacceptable and unfair to offer this payment option and not provide what was paid for. After 24 hours, I still have not received the data bundle, and a complaint to customer care has yet to be attended to. THE SERVICE IS PATHETIC!!