Pathetic Service by Vdacom

<p>On Thursday 15 September, a payment was made to settle an outstanding balance and for the lines to be reconnected. We were told by a service consultant at a Vodacom branch the lines will be unblokced within 24-48 hours. At 06:11 the next morning we received an sms on one line to say payment had been received and the lines would be unblocked. One line was subsequently unblocked. Friday afternoon approximately 12:00 a phone call was made to Vodacom to unblock the rest of the lines - the consultant at the call centre says she can see the line is still blocked and payment was received, accounts department needs to unblock the line. Get put through to accounts department - they say the system shows all lines are open, yet the line is still blocked. Friday evening, call again and get told all lines are blocked wait until tomorrow then they will be open - yet one line is open and the call centre says this is impossible. On Saturday morning, consultant one says restart your phone and you will be back online, consultant two says wait three hours, consultant three says wait until tommorrow - the line is still blocked. Argue that one line is open and the rest are blocked - call centre says this is impossible all lines are closed. Call Sunday sorry we cant help you call back tomorrow. Call on Monday at 15:30 accounts department says, I can see only one line is open all the other lines are blocked, I will open the line for you now - the account is up to date. Fast forward to Tuesday morning 09:25 and still only one line is open the rest are still blocked - after excuses, promises and lies who can we speak to that will open the line we have been querying since last week Thursday, this is now atrocious and *********** service we have received from Vodacom - maybe migrating to another network is a better option since customer service at Vodacom is the pits.</p>