MS
Mansoor S

1 reviews | Active since Jan 2011

10 May 2015, 11:15

Pathetic Service by the sales team leaders

So now that i have my phone and want to activate it. I called in to activate it but then when i want to speak to a team leader about compensating me as they said they will. Each one tells me differently. They say that they going to call me but they dont. I have to call all the time which is really really poor for vodacoms image. I called on friday about the activation, i then spoke to Dorah and she said she cant do it and that Mashle must do it and that Mashle wll call me on Saturday. I then called on Saturday and they said that Mashle is not working today. How poor is this as they are team leaders and dont even know when one another is not working. Surely they should. I spoke to a guy michael and he said that he will give me a gig of data for free for 6months. Guess what i havent heard of him again. I want a vodacom person to call measap otherwise im going to post this all over social media and they should compensate me for what i want now. As a phone that had to be delievered and activated in a fews days is taking weeks to be done. This is really pathetic from vodacom.

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Replies (1)
Vodacom
Vodacom's reply11 May 2015, 09:34
Official
Hello Mansoor1,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team