Pathetic service by *********** staff since 2022

I require feedback as requested per lengthy e-mail history dating back to February 2022 as we only received half of the goods in terms of an upgrade promotion so far and none of the other items in terms of the promotion nor the new router as which was supposed to be delivered by the installer as per the signed documentation provided by and returned to Vodacom ever reached us. I logged numerous calls called your call Centre, but Vodacom does not care about misrepresenting customers and not sorting out not delivering good paid for. Please also advise how do you close the logged call without attending to the issue.