Pathetic Service. Billing Issues Never Resolved

From August-2014 to October-2014 I was a victim of internal ***** at Vodacom, after hours and hours of discussions with Vodacom each month we resolved the primary ***** debt of an approximate amount of R22 000. This was not the end of the fiasco, from November-2014 to February-2015. My account has been suspended each month and re-instated after numerous phone calls and complaints at the call center, the problem being R770 (not sure if this is interest) which was not reversed with the rest of the ***** case. I was informed every time by the call center that this value would be reversed however each month my account is suspended. This is absolutely pathetic I cannot stand that I am told each month that the problem will be resolved yet I am continually suspended. I think there, they are a bunch of ******s working in your call center. I would love to have this problem resolved however I am currently investigating a move to another network as the service at Vodacom is pathetic. However I refuse to be blacklisted for incompetence.