Pathetic service!!!!!

I have ordered and paid online for fibre on 4/7/21. To date, I have received no communication from Vodacom regarding installation or delivery of my router. I have called Vodacom 4 times now to follow up and each time, I was told nobody knows and they were escalating the issue. Nobody knows when the router will be delivered, nobody knows when my line will be installed. One consultant, Thando Chauke asked me to email her my invoice and proof of payment which I did and that was the last I heard from her, even though she promised to follow up and give me feedback. I have even emailed twice!!! This is absolutely appalling service!!!!! Can someone who knows anything and who can assist me with a service that has already been paid for, please contact me!!!!