VM
Victoria M
1 reviews | Active since Nov 2022
18 Jan 2023, 10:34
Pathetic Service!
It been 3 months and Vodacom fibre still didn't resolve my problem. I signed up for a R599 package and I was signed up for the incorrect package of R699. I called numerous times for them to resolve it and no one calls me back. I am so Fed up with Vodacom fibre!!!! They keep on Escalating the problem but no one resolves it ever! I have just been receiving ****ty service from Vodacom fibre since July its been issues after issue and none of the agents calls you back to help you.
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Vodacom's replyOfficial
18 Jan 2023, 14:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2023, 14:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team