pB
pranesha B

1 reviews | Active since Jul 2013

18 Aug 2021, 11:18

Pathetic service

Since my last complaint Vodacom responded saying they will contact us till to date they have not called And I have been disconnected since the first complaint After paying that account for the month I now received an sms to say my account is in arrears please pay or be disconnected But I'm already disconnected I'm paying for a service I cannot use Please get me help Voda com are ******* The managers and staff are ***** Do not take any contracts with them Their network is terrible Service from them has deteriorated The consultants at the call centre refuse to put us through to managers The one lady said there's no one higher in position to talk to other than her And hung up the call Then when we call back they hold us for 30 mins no help This is pathetic Service

Please call me on ***

0
Replies (1)
Vodacom
Vodacom's reply18 Aug 2021, 13:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team