Pathetic service

I need assistance. I have been a client with supersonic for almost a year. That works through a pathetic resource Vodacom. I have been without Fiber since Wednesday 18th August. And still the line has not been restored. This is totally not acceptable. Why pay for a service where they cannot resolve a matter within minutes. Supersonic acc number: S*** . My id ***. Email Telephone Number WhatsApp Link Customer Portal *** *** https://wa.me/+*** https://portal.supersonic.co.zaI would either want a refund on service or change to a provider that can and will support their client and have a matter resolved the same day.

This cannot go on like this paying for a service and no action or resolution. Every month we sit with 2 to 3 days down time for what I may ask. I need this to be resolved with immediate affect