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Nafeesa B

1 reviews | Active since Mar 2009

15 Nov 2025, 21:01

Pathetic Service

To date Vodacom has not contacted me. When I queried with the retentions departed last month I qualified for cellphones on all my upgrades that was due. A company by the name of Ison Experiences called me on Friday the 14 November 2025 and confirmed they can give me a contract. I'm very disappointed as a customer of 21yrs and declined yet I have never defaulted. Please get senior management to call me ASAP.

Thank you.

Nafeesa Basha ***

0
Replies (3)
Vodacom
Vodacom's reply16 Nov 2025, 10:50
Official
 
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.
 
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
 
Kind regards, 
Vodacom Consumer Website Team
 
NB
Nafeesa B's update16 Nov 2025, 16:52
Reviewer Update
Dear Vodacom Consumer Website Team,

Please note this is my 2nd complaint and to date no one has contacted me. I would appreciate if someone in Senior Management contacts me ASAP.....
Vodacom
Vodacom's reply17 Nov 2025, 08:01
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team