Pathetic service!

I have never in my life have had to deal with a company like Vodacom Fibre that has no regard for customer service. Our Fibre line has been down for 5 days now. Every day we have had to contact you (7 times a day) only to be told a different story everytime we phone. We have been promised that a senior manager will contact us and to our surprise we are still waiting for the phone call! Clearly the management team of Vodacom has no regard for customer service! Your SLA states from the time of query the resolution time is 24-48 hours...well we are sitting on 96 hours! Your social media pages are not transparent as I complained on the social media site and it's not visible for all to see what service you provide or should I say the lack of service you provide! P.S this is why your customers sign up with competitors!! Unfortunately I had to select a star rating in order to write a review but trust me I would rate Vodacom a 0/10 and will be warning friends and family against Vodacom!