VP
Vijay P
1 reviews | Active since Jul 2021
04 Mar 2025, 11:38
PATHETIC SERVICE!!!!!!!
My airtime balance was R196.36 at the end of day - 3 March 2025. Although no calls were made on 3 March 2025, my airtime balance has reduced to R181. 36. I'd like to know how did this happen and who can assist me. BOT TOBY was not able to help me - not worth talking to "him". Vodacom has always been the WORST SERVICE PROVIDER in South Africa
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Replies (4)
Vodacom's replyOfficial
04 Mar 2025, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2025, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
VP
Vijay P's updateReviewer Update
04 Mar 2025, 12:47Thank You!
VP
Vijay P's update04 Mar 2025, 12:47
Reviewer Update
Thank You!
Vodacom's replyOfficial
04 Mar 2025, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2025, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
VP
Vijay P's updateReviewer Update
06 Mar 2025, 06:32VODACOM, AS USUAL HAS NOT CONTACTED ME!!!!!!! THEY PROMISE YOU THE WORLD WHEN THEY WANT TO SELL YOU A CONTRACT BUT IF YOU HAVE A QUERY THEY JUST IGNORE YOU. I AM STILL WAITING FOR A CONSULTANT TO CALL ME. I AM ONLY AVAILABLE AFTER 5 TODAY - IF THEY DO DECIDE TO CALL ME. IT IS ABSOLUTELY FRUSTRATING DEALING WITH VODACOM - THE COMPANY THAT TAKES NUMBER ONE POSITION FOR INCOMPETENCY. IN THE MEANWHILE MY AIRTIME BALANCE HAS NOW DROPPED TO R135.
VP
Vijay P's update06 Mar 2025, 06:32
Reviewer Update
VODACOM, AS USUAL HAS NOT CONTACTED ME!!!!!!! THEY PROMISE YOU THE WORLD WHEN THEY WANT TO SELL YOU A CONTRACT BUT IF YOU HAVE A QUERY THEY JUST IGNORE YOU. I AM STILL WAITING FOR A CONSULTANT TO CALL ME. I AM ONLY AVAILABLE AFTER 5 TODAY - IF THEY DO DECIDE TO CALL ME. IT IS ABSOLUTELY FRUSTRATING DEALING WITH VODACOM - THE COMPANY THAT TAKES NUMBER ONE POSITION FOR INCOMPETENCY. IN THE MEANWHILE MY AIRTIME BALANCE HAS NOW DROPPED TO R135.