Pathetic service at Vodaworld Midrand

On Thursday, 4th April my phone was blocked by Vodacom , they sent me a message to say that I did not Rica my sim. This is a pre paid sim which i did Rica. They asked that I go to a branch with my ID and proof of residence which I did. I sat there for 2 hours, Eventually i was told by the consultant and manager that my activation is fine and there is nothing wrong with my sim. I tried making a call and an automated message confirmed my account is suspended and I should visit a store. The manager and consultant said that they can not help me. The manager was rude and very unfriendly. The consultant walked away for 30 minutes and I was not sure if i was even going to get assistance. They then told me that they would log a call and someone will get back to me in 24-72 hours. I stressed the point that this is a business line and I am unable to make calls and they need to treat this as a matter of urgency. The consultant took down all my details and promised to call me on Monday, 8th April 2019 with feedback. It is now 5 days later and my business line is still inactive and I have not heard anything from the manager and the consultant. This is pathetic service from vodacom. My phone is a necessity for my job. Could someone please assist me as the Manager at Vodaworls, Motshabi and the consultant, Tsakani clearly does not seem to have an interest in this matter!