RS
Reza S

1 reviews | Active since Nov 2016

27 Nov 2020, 11:48

Pathetic service at VODACOME

I have recently moved houses. I called the consultant to request re installation of fibre line at the new residence as fibre is already existent in the area, the consultant there after informs me that this will take 30days to be done. I stressed my concern as I am running a business from home, this helpless could not offer me an alternative in the meantime. My lively hood is now currently on hold due to the I competency of the Vodacom brand. This is absolutely pathetic. Too top if off, I called there a numerous amount of times to resolve the matter, none of the consultants can help and when they answer they just leave the ****** phone on without answering me or reply.

I am so ****ed, I seriously would advise any person to go directly to the fibre companies as oppose to utilizing Vodacom as a medium to these internet services.

Once again I have been disappointed and let down as a loyal client for years at Vodacom.

Reza Van Schalkwyk SR NUMBER

SR201124 - 883221

0
Replies (1)
Vodacom
Vodacom's reply27 Nov 2020, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team