Pathetic Service @Vodacom #Vodacom

Been a client with Vodacom for many years , always gave them the benefit of the doubt when it came to their pathetic service. But this time they have outdone themselves. In Feb 2023, I was "conned" into signing on for a second Wi-Fi router at a lower charge with the GUARANTEED option to cancel my current , more expensive contract. When I called to cancel in Mar 2023, I was told I was not able to because I was still in my initial contract period. I enquired as to why I was told that I was able to when i was signing the 2nd contract. After numerous calls , I was told would have to pay the remaining contract period of almost R12000, so i decided to let the contract run and pay monthly R1400 which was more affordable than R12000. After the contract period, in August 2023, I called to cancel, failed again by the pathetic staff . Called again early in Feb 2024, to cancel. Spoke to "K" who confirmed cancellation and last debit order in Feb 2024. WOW, guess what?, not done, and I'm still paying. Called again in Mar 2024, spoke to "S", said will be done and transferred me to cancellation to "A", (an absolutely rude, arrogant and disrespectful lady, who constantly told me she knows and values her job, WHY ? ) She told me she will cancel again, but I'll be liable for Mar and Apr 2024 debit run, which is unfair considering it was lack of professionalism, honesty and simple work principles on their behalf, and now again ,I have to pay another few months of R1400 because of that. Mid conversation, she cut the call. Been pushed from one person to the next for months. . .Due to complete frustration, absolute disgust and disappointment, I'm saying this, the staff @Vodacom #Vodacom are , dishonest, ***********, pathetic and totally unfami**** with customer service !!!!!