Pathetic service at Vodacom shop in Matlosana Mall Klerksdorp

<p>We visited the Vodashop in Matlosana mall at 2pm on Friday 19 August 2016.</p> <p> </p> <p>We app**** for a 2gb monthly data subscription and wifi modem and filled in all application forms. We were assured by the consultant that the service would be active within the next hour or two.</p> <p> </p> <p>I contacted the Vodashop at 6pm again the same evening as the service was still not active and was again assured by Fani it would be active before 7pm.</p> <p> </p> <p>After literally 15 phone calls today on my expense to the same vodashop and speaking to various consultants throughout the day from 9am till 5pm we still have no active service or data.</p> <p> </p> <p>After numerous phone calls to Raz and being put on hold each time having to call back an additional 3 times I asked to speak to the store manager around 10am and was informed by Raz that he is the manager and would look into the problem. I also spoke numerous times to Fani the first consultant who assisted with the application and I have also been in contact with another employee called Johan.</p> <p> </p> <p>I am appalled by the lack of service and communication from this store. At the time of writing this email neither Raz nor Johan from the store have bothered to get back to me after their promises to follow up and do so.</p> <p> </p> <p>The cell phone number we were given by the store for the sim card they provided is also not the same number that reflects on the sim when dialing *111*501# Why?</p> <p><br />I understood from Fani that the systems have changed and was offline since 12pm this afternoon but surely our application should have been dealt with long before the system was offline as we had completed everything in store the previous day already?</p> <p><br />The 24 hour period after application has also passed and we have not received any service even after all our efforts.</p> <p><br />No luck from the Vodacom customer care either after numerous calls a varification processes from them aswell.</p>