Pathetic service at vodacom phoenix plaza, sales consultant Kimona Pillay

I have upgraded my contract on 29 April 2022 @ vodacom the phoenix plaza branch with the sales consultant kimona pillay. On the 3 May i had to go back down to vodacom because my phone had an out of box fault (OBF) , i requested to have a new phone as kimona said we will get it because it is a OBF . we was refused that, as they needed to send it to they umhlanga branch , i was not contacted at all during this process, when i called the umhlanga branch myself the lady informed me that she didnt have the phone as it went in for higher level of repairs to jhb midrand, during this process vodacom phoenix plaza did not bother to contact me at all , i had to use my own airtime and call midrand branch they advised that the phone is still there as they awaiting a repair technition. I had to wait a full 21 working days for a bran new phone as i was refused a new phone. I spoke to kimona Pillay as its not fair for me to pay the full fees for the handset as i only received a week before my debit order went out. She assured me she will request a half credit on my account after my first debit order went off as i cannot pay the full for a device i did not have , again i had to wait another 14 working days for an answer , i contacted her again yesterday(29 june ) to find out whats going on , only for her to tell me my request this declined. Kimona Pillay then askes me to contact vodacom customer care for higher authorization. This is utter nonsense , the phoenix plaza branch has been of no help at all , its just one lie after the other, the service to customers is pathetic i wouldnt advise anyone to go down there. Kimona pillay as been sales consultant expects the customer to do everything themselves . i am totally disgusted with the service i have gotten from the phoenix plaza branch , this will be the last time i take any contract with vodacom and especially the phoenix plaza branch.

Regards Sharda Deepnarain ***