Pathetic service at Vodacom

I called in to Vodacom Online to take a new contract the consultant completed my details for about 20 mins then stated that she will give me a call back at 17:00 I got an sms confirming this but she never called me.I called in yet again today to take a contract I was informed that they need to create a new profile for me so I wasted 20 mins on the line yesterday,I was promised a call back in 5 min ,I was called and advised that there is a long que for acquisition department as many people are on the line and I will be contacted once the acquisitions department is available...pathetic service from Vodacom...is this how you treat your clients?