Pathetic service @vodacom

It's been 9 days of no WLAN. I am paying for a service that I'm definitely not getting. I've been on a rollercoaster with your call centre. Follow up, run troubleshooting,escalated to technician for faulty router. 6 times since the 4th of May. I don't get any feedback. First Service Request Number, 4th of May SR***. Second Service Request Number on the 7th of May SR***. I am paying for a service that I'm definitely not getting. Going to name and shame@vodacom now, as I am not getting any service. ***. #vodacom #complaints@vodacom. Vodacom's service is pathetic to say the least