Pathetic Service at Vodacom

<p>A month ago I returned a WiFi Router on contract from Vodacom within the 14 day cooling off period as I was unhappy with the contract and what it offers. I called Vodacom within 3 days of collection of the router from me, to cancel my contract as I was told to do so. I was also told that I will be nitified when the contract was cancelled and the refund of the debit order taken from my account for Jan, would be processed within 7-21 working days.</p> <p> </p> <p>Two weeks later I had received no response from Vodacome so I followed up and had been told my contract was cancelled and the credit would be processed.</p> <p>Another two weeks later and still nothing has been done so on Monday the 27th Feb I called Vodacom to be told that I need to send a bank statement of the amount owed to me. I refused to accept this as I should have been told this from the start. I spoke to manager Zaid with reference ZITU and explained how frustrated I am which he promised to call me the next day at 11:30am, which did not happen.</p> <p>I again called Vodacom (28 Feb) as another premium had now been dedcuted from my account for Feb (for a contract I dont even have now) and spoke to Mia, Shivon, and lastly Gavin, asking to speaking to Zaid. I was ****ed off to know that Ziad had left and Gavin said he will call me back after calling Zaid to find out what happened. This also did not happen. I again called the same number of which keeps getting put through to different departments for some idiotic reason and spoke to Tintswalo who said the issued hadn't been escalated to CIC for a Credit, to which I was furious. After venting my frustration she told me she would email them and call me in the morning regarding the matter of my refund, which still has not happened.</p> <p> </p> <p>Vodacom has no idea what they are doing and clearly does not value their clients. I want the money owed to me to be put back into my account as I am tired of talking to people who do absolutely nothing about the matter due to their *********** nature. They are quick to take money which is not their's but when you request it back it takes "7-21"working days which I am just not going to stand for.</p> <p>They can get their highest ranking personnel to call me as I am done dealing with lazy staff, and I will not be taking any future contracts with Vodacom again that is a gaurantee.</p> <p>I want this to be resolved now and the relevant, imcompetent people to be taken to task!</p> <p> </p> <p> </p>