Pathetic service at The Grove Vodacom store

I have never experienced such bad service. I received a SMS on 19 March 2024 for a promotion called Easy2Own. I send a reply SMS and an agent called back on the 20 or 21 March 2024. I was informed that I qualify for a Smartphone and can go to a Vodacom store with my ID and R400 deposit to get one. I was asked which store is the nearest. I went to The Grove mall on the 22nd March 2024. At the Vodacom store the first consultant I saw was playing on his phone and only looked up when I was got his attention by saying hello. I asked about the Easy2Own promotion and he had no idea what I was talking about! I left and went to other stores but then decided I was not going without phone. I went back and talked to other consultants that also did not know anything about Easy2Own, Eventually another consultant said I must have an OTP number by SMS to show them, I never got one and the consultant who phoned back on 20/21 said nothing about that. Then they showed a brochure with three phones on the Easy2Own promotion that did not even have the phone mentioned on he callback. The phones were more expensive. So please answer me this: Was this a way to get me to a store and then only have more expensive phones as a way to get more money from me? Why did no-one now about this promotion immediately when I asked? Why waste my time like this? Please check on that store because they don't give a damn. Lastly: how can I get a phone as advertised on Easy2Own?