Pathetic Service at Senior Level

<p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: black; font-family: 'Calibri','sans-serif';"><font size="3">I find it disturbing when a superior (Supervisor) is dishonest on what is ***umed to be a recorded line, and who is seen as knowledgeable / brand amb***ador of the reputable company such as Vodacom </font></span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-fareast-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font: 7pt/normal 'Times New Roman'; font-size-adjust: none; font-stretch: normal;"><font face="Calibri">1) </font> </span></span></span><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt;">The initial agent stated that there’s no exact “SLA” ,<span style="mso-spacerun: yes;"> </span>and the reference for my call is my cell + date + time</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-fareast-font-family: Calibri;"><span style="mso-list: Ignore;">2.<span style="font: 7pt/normal 'Times New Roman'; font-size-adjust: none; font-stretch: normal;"> 2) </span></span></span><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt;">30 mins on hold whilst requesting a Team Leader – no apologies for the delay</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-fareast-font-family: Calibri;"><span style="mso-list: Ignore;">3.<span style="font: 7pt/normal 'Times New Roman'; font-size-adjust: none; font-stretch: normal;"> 3) </span></span></span><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Team Leader Supports the ref as “cell + date + time”</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-fareast-font-family: Calibri;"><span style="mso-list: Ignore;">4.<span style="font: 7pt/normal 'Times New Roman'; font-size-adjust: none; font-stretch: normal;"> 4) </span></span></span><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt;">After a 40 mins call , I requested such ref , only to be advised that during this duration – it has not even been logged</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-fareast-font-family: Calibri;"><span style="mso-list: Ignore;">5.<span style="font: 7pt/normal 'Times New Roman'; font-size-adjust: none; font-stretch: normal;"> 5) </span></span></span><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Call was abruptly cut , and shortly followed with an sms advising me of my case ref : ***</span></p> <p> </p> <p> </p> <p><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt;">WHICH IS CLEARLY NOT EQUIVALENT TO WHAT WAS CONFIRMED ABOVE</span></p> <p> </p> <p> </p> <p><span style="color: black; font-family: 'Calibri','sans-serif'; font-size: 11pt;"> </span><span style="color: black; font-family: 'Calibri','sans-serif';"><font size="3">Absolutely appalling service, if the basic call handling is not adhered when logging a case, one can only imagine what the resolution would be</font></span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #555555; font-family: 'Source Sans Pro'; font-size: 8.5pt;"> </span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: black; font-family: 'Calibri','sans-serif';"><font size="3">Are we really in capable hands?!</font></span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: black; font-family: 'Calibri','sans-serif';"><font size="3">Is this Vodacom Standard of service?!</font></span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: black; font-family: 'Calibri','sans-serif';"><font size="3"> </font></span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: black; font-family: 'Calibri','sans-serif';"><font size="3">Eagerly awaiting a response from Vodacom </font></span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p><font size="3" color="#000000" face="Times New Roman">***</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">Thanks </font></p> <p><font size="3" color="#000000" face="Times New Roman">Venusha Reddy</font></p>