Pathetic Service - AS USUAL

Here we go again. My previous complaint has not been resolved as yet. Maybe due to the fact that the Complaints Team does not read complaints and investigate properly. I dont think any customer takes it lightly when their integrity is insulted. Now, after all of this, suddenly both packages do not reflect as Red Flexi 30 but Red Flexi 40 - these changes have been made without my consent, and I still dont receive the said airtime on both my numbers noted in the previous complaint - numbers ending with 5115 and 1188. I know I am practically wasting my time now. Further, I also upgraded two other contracts (my stupidity indeed) upon which I was promised two wifi rooters, but only received one rooter to date. In fact, the person who previously dealt with my previous complaint clearly did not read my complaint - I had to read it for her, and yet again her response imp**** that my findings was false, thus accusing me of lying. Who would waist their time logging complaints for no obvious reason. So now, I still am not receiving the correct airtime on both my contracts as per my previous complaint and now, all of the sudden, the plans have been changed from Airtime Subs - RED Flexi 130 Line Rental to Airtime Subs - RED Flexi 140 Line Rental, with a raised price plan of course. So ya neh, pay more for less. Should the complaints team respond, kindly at least READ THE COMPLAINT. GRASP THE COMPLAINT AND RESPOND PROFESSIONALLY. I will also not deal with the last respondent seeing that she was of no use and told me that she will phone me back and never did - completely unacceptable.