RR
Ritesh R

1 reviews | Active since Jun 2019

15 Apr 2022, 21:18

Pathetic service as usual

Absolutely pathetic and ***********. From the call centre agents to the technicians. Just a bunch of useless people who are ***********. If I could rate 0 stars I will. Don’t even think of taking fibre with these guys. They have a don’t care a damn attitude. Everyday I have to call to follow up and everyday it’s the same story. A technician will be out to repair tomorrow and nobody comes. They even went so far as to lie and say a technician came through and diagnosed the problem when nobody came. They a bunch of *****. But they will still debit u the full amount per month even tho you have half of the month no service. Perhaps this is how the uncapped ****. Rather cancel and take Telekom. I think even rain is better than these useless idiots. I even know my reference number off by heart because I repeat it to them so often.

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2022, 10:41
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RR
Ritesh R's update16 Apr 2022, 15:17
Reviewer Update
Still no response or a call. Obviously this message from you is computer generated. Please cancel my contract with you. I do not wish to deal with you any longer and I will not pay a cancellation fee as you are providing me with the service as stipulated on the agreement