DK
Dilwash K
1 reviews | Active since Jan 2020
18 Oct 2020, 13:33
PATHETIC SERVICE AS USUAL
I have had the worst experience with Vodacom. They log the request to replace my router at my home and then they close the call saying the job is done. How is ut done when the router was never swaped. Being a so called " fiber service provider" in South Africa this companies service is pathetic in all aspects.Ref num sr***. This was the ref number and the swap has never happend. Wake up Vodacom you guys are waisting the consumers time and money.
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Vodacom's replyOfficial
18 Oct 2020, 14:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2020, 14:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DK
Dilwash K's updateReviewer Update
18 Oct 2020, 22:54Nobody has called as yet... i should just stop paying the bill than i will receive all the attention I deserve as a paying customer. When will you guys learn the crm is very important for business
DK
Dilwash K's update18 Oct 2020, 22:54
Reviewer Update
Nobody has called as yet... i should just stop paying the bill than i will receive all the attention I deserve as a paying customer. When will you guys learn the crm is very important for business