Pathetic Service as Ussual

I phoned Vodacom on the 25th of April to double check my banking details, the guy I spoke to then promised me that everything was in order. On the 27th of April FNB changed my banking details without vodacom ever consulting me. Then my debit order got cancelled and I am no sitting with R100 fine, which is not my fault. I spoke to a Portia Mokoena on the 9th of May, who the escalated the matter, she phoned me back on the 12th of May saying Vodacom is reviewing the matter. That was the last I heard from her. No today on the 21st of May there is still no feedback, when I phoned they could not direct me to a Portia, and said that on the system the call of the 9th does not even show. So here I am with a problem, that as usual can not be dealt with by Vodacom. Because now it seems like the Portia does not even exist! How awesome is that!