Pathetic service around upgrade and billing errors

<p>I requested an upgrade on 24 Aug to a sim only contract. Vodacom said all was fine, but after two weeks nothing had happened. Something went wrong with that process and they then cancelled that upgrade and tried again on 9 Sep. This time it appeared to work. I was told a sim card would have to be delivered. A large box was delivered, but without a sim card and just one peice of paper with terms and conditions on it.</p> <p> </p> <p>I called the call centre and was told that this wasn't a problem the new contract would only start at the beginning of the next month (1 Oct). This should mean I would be charged the current rate for this month and new rate would kick in next month.</p> <p> </p> <p>I left it at that but later logged into the site to see if anything had changed. I see that my bill has increased by 300% for 1 Oct and I am being double billed for the new contract and am also being billed for the old contract.</p> <p> </p> <p>The vodacom call centre is useless and agents just keep transferring me around for hours. They don't appear to have any training about their own systems and cannot help with anything. </p> <p> </p> <p>I've been with Vodacom for years and the service has definitely gone downhill lately. If I am overcharged at the end of the month and this isn't sorted out I will laying a complaint with the Ombudsman.</p>