Pathetic service and withholding of funds!

I have been with vodacom for over 20 years. A few months ago, one of the agents had sold me an incorrect contract. I lodged a complaint and I received an SMS saying it was successful and all funds will be reversed.

TO DATE, nothing has been done. I have contacted your customer care on numerous occasions with absolutely no help. In fact the recent agent I contacted, cut the call on me. I have the reference number of the call and the persons name.

There was a person I spoke to on the 8th of September at 11:08am that said my issue is resolved and someone will call me to confirm in 48 hours. I am still waiting for that someone to call me to date. I have the reference number for that call as well.

Please tell me, is this the kind of service vodacom gives clients of over 20 years? Cutting the call on clients, never resolving issues?

I need to speak to someone in management to resolve my issue. But I cannot get in contact with them and nor are they seeing my issue. Taking this matter to social media is the last thing I want to do but it will at least get management to notice me.

The most pathetic service I have ever received.