Pathetic service and useless feedback.

Pathetic service again. First upgraded an existing line on 12 March and waited for my device to be delivered. Still waiting and after no response cancelled the upgrade at the store. Cancelled my old line and purchased a new line at a cheaper rate via Vodacom call Centre. This was again a week ago and still waiting for my device to be delivered. Seems that Vodacom is *********** in getting my device delivered and no one can seem to assist. Can I not just come and pick up the device myself and save you all the trouble???????