SJ
Siphindile J
1 reviews | Active since Feb 2020
21 Sept 2020, 12:40
Pathetic Service and Useless Caller ID department
Paying for a caller ID...
Having to pay for yourself to be able to see your numbers is pathetic stunt by Vodacom. I believe this is possible and I have the reference of someone that it is. To also mention that Zandile from Customer Care has zero customer service, poor vodacom you are still going to lose clients with such people and such service of your numbers being paid for to show in your mobile phone. She called me after few minutes having asked to speak to her superiors and wow I got Florence and she went AWOL just vanished until I was supposed to rate the service which I rated 0 on everything and I need to leave them ASAP....
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Vodacom's replyOfficial
21 Sept 2020, 14:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2020, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SJ
Siphindile J's updateReviewer Update
22 Sept 2020, 09:40thank you Marlene from Vodacom for taking action in regards to this matter promptly. I wish some of the people within your organisation can learn a thing or two from you. Also would like to thank a consultant by the name of Dineo for professionalism shown in regards to this mateer and making sure that the client is satisfied even if the matter is not resolved.
SJ
Siphindile J's update22 Sept 2020, 09:40
Reviewer Update
thank you Marlene from Vodacom for taking action in regards to this matter promptly. I wish some of the people within your organisation can learn a thing or two from you. Also would like to thank a consultant by the name of Dineo for professionalism shown in regards to this mateer and making sure that the client is satisfied even if the matter is not resolved.