KO
Kerry O

1 reviews | Active since Mar 2009

28 Aug 2018, 09:01

Pathetic service and troubled my error

Pathetic service. The power dynamic that is inherent with big corporates screams in the case of Vodacom. I have been incorrectly charged and debited in excess of R5000 and to lodged a dispute or have my money returned is a nightmare. No cogniscance is given for the consumer!

0
Replies (2)
Vodacom
Vodacom's reply28 Aug 2018, 09:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

KO
Kerry O's update28 Aug 2018, 09:51
Reviewer Update
Thank you for the generic reply! I shall await the email and /or call. Let’s hope I don’t wait forever!