Pathetic Service and totaly lacking Treating Customers Well

Good Day,

I am very frustrated with Vodacom. I called in to them in September to cancel one of my contracts. I spoke to Paul and he assured me it would be done. We got off and I called back however he was not available. I then spoke to YC Dlamini who upgraded my current contract and assured me she had spoken to Paul and he was busy cancelling the contract. This was not done. I then called back in October and spoke M Maponya and he once again assured me this would be done. He even escalated the matter to his supervisor. I then received my statements and it shows that I will be debited again at the end of November for December. I call in today and spoke to Denise Ramsamy and she confirmed that once again the contract was not cancelled. This is totally unacceptable as I have been trying to cancel for 3 months. The contract I want to cancel is ***.

What do I do in this instance?

The number I called from on all occasions was ***.

Regards

Leslie Petzer ***