CJ
Cindy J

1 reviews | Active since Nov 2016

15 Dec 2016, 09:44

Pathetic service and *******

<p>signed for R550 contract with Vodacom but received bills of R1000, R747 now the latest R903. was told its due to high data usage. I explained that I do not use the sim because I moved to another network. Logged a incident on 17/11/2016 now i was told that data incidents takes long and that incident is still pending, seriously?? because you still debiting these use amounts.</p> <p>agent confirmed on 17/11/2016 that November is my last debit but now i received the R903 bill, again with an agent telling me that December is the last debit.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2016, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team