Pathetic service and system of Vodacom

I purchased a PowerFlex month to month subscription form Vodacom. Payment is made via debit order from my credit card monthly. First two months went fine. Then in April I received an SMS stating that my month to month recurring bundle has been cancelled and the required amount has not been charged. The bundle was stopped. I went ahead and paid it on the Vodacom App. Then later in the same day the debit order came through. I tried everything basically all numbers there were no option for this package just went every time back to customer care and revert Tobi which is useless. Eventually somebody tried to help and said it will not be deducted the next month. However, this was deducted again with no further feedback. Then in June Vodacom debited my Creditcard on 10 June and AGAIN on 13 June (two deductions in one month). Customer care has no record of pre-paid customers (this deal falls apparently under pre-paid customers) on their records. I eventually went to the Vodacom shop which initially said they cannot help "prepaid customers" and there are no records on their systems for these. The salesperson tried to help by putting a query on the system and he send a mail to eSupport. Then I received a SMS that query was closed bt the problem was not resolved. The salesperson opened a new query and it was also closed again without resolving the issue. There was no reaction from this even after I also send mail with all proof to eSupport and other e-mails I could get in Vodacom. Just no reaction. I cannot get to talk to somebody and resolve this matter. Which I could give a zero star. Can somebody just contact me and resolve this problem.