Pathetic service and stupid processes

<p>Hi, </p> <p>Your service is pathetic Vodacom. <br />I called your call centre twice today regarding a sim that I have which is not making outgoing calls or sending text msg's.</p> <p>The first consultant gave me some sms centre number and advised I test the SIM from a different phone. She assisted without doing any security checks. Tested phone when I got home and it still didn't work.</p> <p>I then called again and some guy wouldn't help me coz I failed to answer some stupid security questions, asking me about what tarrif am on, i made it clear to him i wasnt using this sim i didnt even know what he was asking about. He kept telling me he could not access my account, what account coz this is a prepaid sim and why was the first consultant able to assist me before??</p> <p>I just need to check why my sim isn't making calls or sending texts. This sim came with the phone, it's used as a secondary sim under Sim 2 I barely use that sim as I have my main telkom number.</p> <p>Now am told I must go to some vodaphone shop I don't have time for that. Can someone just check what the problem is with this sim. The number is ********** . I was able to top up today but it only receives calls nothing more.</p> <p>Can someone assist me</p> <p> </p>