Pathetic service and still no solution

I have exhausted calling in or chatting on TOBI for assistance but the **** they keep feeding with empty promises. Saturday i bought a bundle with my bank card and did not receive the allocation and i received a call from a guy stating there is an technical issue with the bank card allocations.I gave it the 24 hours and have not receive an incident number (bare in mind i have worked for vodacom so i do know the process) Monday morning I go back on tobi and dealt with Jade Opperman (TOBI DOES EVERYTHING) SHE CROSS QUESTION ME with **** that is not even valid at all! and then i just got fed up.. since the 26th July I have not received my allocation but the money is out of my account... I have tried speaking to the agents but its pathetic having to do auth continuously and still not having this resolved