PATHETIC SERVICE AND RUDE CONSULTANTS - SAD TO SEE WHERE VODACOM CUSTOMER EXPERIENCE IS HEADED

THE WORST EXPERIENCE EVER. YOUR CONSULTANTS ARE RUDE AND EXTREMELY IMPATIENT. I CALLED IN ON THE 13TH JANUARY TO CANCEL ALL THREE CONTRACTS. THE AGENT ADVISED ME TO RATHER KEEP ONE IN CASE I WOULD LIKE TO UPGRADE IN FUTURE WHICH I DID. I WAS PROMISED MY SIM CARD WHICH NEVER CAME AND NOW I AM BEING BILLED FOR A CONTRACT THAT I REQUESTED TO BE CANCELLED - I PAID THE EARLY TERMINATION FEE AND SENT THROUGH MY POP AND ID AS REQUESTED BUT I GOT NO FEEDBACK - THE ONLY FEEDBACK I HAVE FROM VODACOM IS A NEW BILL FOR FEBRUARY THAT WAS NOT SUPPOSED TO COME THROUGH