Pathetic Service and Rude Agent

I signed up for a contract about a week ago. Submitted all required documents as requested and had no feedback since then. I started to follow up nearing closer to the week since submission and had been told by the agent that it generally doesn’t take this long to get feedback and that they would follow up with the relevant department and contact me. They did not get back to me as promised (surprise surprise) and I then called the following day to follow up on the request. Upon speaking to at least two agent who kept transferring my calls to various departments I then landed at the sales department where I had the displeasure of having to deal with a very rude agent by the name of Nkosikhona. Who went on to tell me that he couldn’t assist any of the queries I had and couldn’t tell me who I can speak to who can assist but suggested I send another email (for the umpteenth time) to another email address I was given in hopes that someone someday will actually respond to it. He went on to be disrespectful towards me and shout at me (a potential customer) because I could not understand why Vodacom bothers to have a customer care that can’t actually CARE FOR ITS CUSTOMERS!!!! I went on to cancel the application because the service was so horrible and I would never want to be a customer of a business that treats its customers the way that I was treated. Vodacom needs to hire better agents or atleast train them on their products. Complete waste of my time and NEVER using them again.