Pathetic service and ***********

I went to the store to upgrade my existing contract and they opened a new contract instead. When the bill came I realised I was bil**** twice with a number that I did not know. The person who was responsible for the upgrade admitted it was an error from their side, but Vodacom is handing my account over because I did not want to pay for for the number I did not know. While the airtime on the additional contract was not used, they still force me to pay the monthly instalments. I escalated my dissatisfaction to their head office and they still failed to resolve it. Their call centre agents pretend to understand my frustrations, while their legal division is threating to hand my account over. I sent an e-mail to their head office explaing that they were damaging my credit record, but they do not care what happens to me, all they want is the money they did not ethically work for. I was embarrased when I requested the bank to assist me with a R5K credit card limit and they told me my credit bureau status shows that I'm delinguent with Vodacom. This is the reason SA has high statistics of pathetic credit status \Poor service received from companies like Vodacom"after my 10 yrs with them"""