Pathetic service and response

My Dearest Vodacom. I need you to clearly understand that I am a customer and not a friend of yours. I pay for a service which I expect professionalism and effectiveness(quality) as a result. I've ran into an issue of no internet connection for the past 24 hours and more and I've contacted vodacom telephonically and via Facebook.... This is the astonishing response I get from your team... Please advise what you actually think of me? Is it the team nor trained well or do they just don't care or what exactly is the problem here because I will not accept such responses of telling me to sit tightly dont you dare! And I truly hope this matter gets 'escalated' like everything else does but this time make it a PRIORITY to give me feedback on this response because wow this is not Customer Service!