1 reviews | Active since Mar 2018
Pathetic service and process
Worse service and process ever. I really believe we need to start a movement against vodacom. the competition authority and icasa and all organisations that can help other people like me, we really need to do something about this grand theft.
I have logged a case with vodacom for a data dispute on the 24th of November, where 16Gigs of data has vanished in a space of 2 hours while i was at church. I have been talking to different people that give different processes and SLA, and they are refusing to cancel my contract. Vodacom and its staff don't want to assist and i want out of this contract without penalties' because i am cancelling because of their inefficiencies and the service consultants that I have been dealing with are nothing short of waste of time.
I want out of this contract because this tells me that this is how things will be for the rest of the contract term.
Thank you Vodacom for your time to resolve the matter, hope that you have learned that customers will always complain about something, but it is the lack of understanding and reasoning that we get from service consultants that makes angry. Please be consistent in the message you communicate to your clients. I still have a case of my number that was used after i had called in to block it when i lost my phone to date i have 4 different versions of what might have happenned.
But thank you for great connectivity
Thank you Vodacom for your time to resolve the matter, hope that you have learned that customers will always complain about something, but it is the lack of understanding and reasoning that we get from service consultants that makes angry. Please be consistent in the message you communicate to your clients. I still have a case of my number that was used after i had called in to block it when i lost my phone to date i have 4 different versions of what might have happenned.
But thank you for great connectivity