Pathetic service and portfolio scoring issue for upgrading

I have been with vodacom for a very long time and had contracts too. I'm currently on a conctract as well and when I tried to upgrade it says my portfolio score is low. How is it possible when I have not missed any of my payments??? You dumb can't even help me with that. I'm currently paying for a sim contract about 500 and I'm opting for a lower package. Does it even make sense that I can't get that lower package???? Seriously?????

Pathetic you guys and I phoned many times for assistance. You just don't b***x care.