Pathetic Service and Poor communication

Me and my wife has been with vodacom for as long as I can remeber. On the 17/10/17 I found that my account is suspended..me and my wife phoned vodacom several times, holding on for ages and finally was told to fax through and another person to email the prove of payment, because it was done on the 07/10/17 which we both did. Yesterday we both phoned and hold on again several times, I emailed the prove again 12 times and faxed 3 times. Finally i was told that admin should have it and it will be loaded and everything restored. This morning it is still suspended......***?