RK
Riaz K

1 reviews | Active since Jan 2015

13 Apr 2020, 12:23

Pathetic service and policies

I took out a LTE data ONLY contract with vodacom in November 2019. There was no device involved in the contract. Due to extremely POOR speeds of aroud 9mbps consistently, i am struggling to complete my tasks due to SLOW speeds. I have contacted vodacom customer care several times to no avail. I have an mtn contract as well and consistently get speeds of 100mbps. Vodacom refuse to release me from this data only contract saying that i have signed for 24 months. I am no stuck with this pathetic service provider and ridiculously slow internet for another 20 months. All other service providers offer month to month contracts for data only, no device involved.

I WILL NEVER EVER SUPPORT VODACOM AGAIN.

0
Replies (1)
Vodacom
Vodacom's reply13 Apr 2020, 12:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team