JR
Jaco R

1 reviews | Active since Oct 2018

08 Oct 2018, 20:08

Pathetic service and over charging for service not recieved

Iam trying for the past two months to sort my fibre line out for internet overcharging for a service that iam not recieving contact customer care and emails sent with no reply this is absolutly pathetic for suck a big company sr SR181 ********** 92 Slow line and over charge

0
Replies (2)
Vodacom
Vodacom's reply09 Oct 2018, 08:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Oct 2018, 15:00
Official

Good Day,

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

With reference to our call, your query is actively being attended to by the Fibre Team. They can also be reached on ***.

Regards
Consumer Website Team