Pathetic service, and not doing what they say they would do

I have two data contracts with vodacom,one on my name that my parents use and ons on my wife's name that we use.

Both contracts were taken taken out on the sime time. It was a special for 30 gig anytime + promotional 30gig anytime + 30 gig night owl for R329(if I remember correctly) per month. 90gig total.

Everything went well, and last year November, they phoned me and said that they are due for an upgrade. I asked what the new package would be, and the person said, it would still be 30gig anytime + and 30gig promotional +30 gig night owl, tye o lt difference would be there will be additional 10gig movie ticket as well for R299 per month. 100gig total.

It sounded good, so I upgraded my parents contract and asked the guy to call my wife to upgrade our contract as well, which we did.

All was well up until July, when we ran out of data in the middle of the month. My wife checked on the app, and saw that the 30gig additional + 10 gig video data was not on the contract anymore, on both contracts.

We both phoned vodacom, on one day I was on the phone with them for more than an hour, and numerous operators, trying to find out, then they said they would phone us.

The following day, a guy from vodacom said that he is going to change the upgrade date, so that both contracts would by due for an upgrade again.

Two days later a lady called me, with a solution, she said that she could do a upgrade, 30 gig anytime, 50gig additional and 30 gig night owl, for R299, I agreed, and asked her to call my wife as well to do the same upgrade on our data contract.

Now 3 weeks later, no one has called again, the contracts are still the same, with NO change. Again we have a lot of additional data charges, because vodacom does not keep their word.

I think it is very pathetic service