Pathetic service and no response to complaints sent to CEO

So disappointed in vodacom, I have sent two separate complaints... I am still awaiting a response and resolution regarding my below complaint; yet I keep receiving smses confirming ticket closure...

Please can I get confirmation of what is happening with my complaint... I am really unhappy with Vodacom’s service, I received a call on Sunday 03/03/2019 from LM Padayacheer regarding a request I made for a new line.... This request was made on the Vodacom app. Everything was approved and I was advised by the said agent that I’d be receiving the phone I app**** for in 3-5 working days and that it would be delivered by RAM. He also continued to say I would be receiving an sms or email that requires me to accept or reply in order for me to receive the contract phone... I did not receive such an email or sms so I decided to follow up. On 07/03/2019 I phoned into the contact centre held on for 21minutes before actually speaking to an agent, only to get told by Cherise That my request was declined because I could not get reached... Cherise went on to tell me that I was contacted on the number which is on transunion and told me to update my contact number on there... This is not what was confirmed to me during my first conversation with Vodacom... Please listen to the recording as I was told I would be contacted on 076 I was not contacted on the cell number I had provided to LM Padayacheer and no communication was sent to me via email to advise me of the cancelled request... I am not going to stop complaining until my query is resolved and I’m not going to accept the contract for more than the agreed amount... I did not make any mistakes, vodacom failed to contact me on the right number and notify me as per my conversation on 03/03/2019...