Pathetic service and no regard for Popia act

Pathetic service from vodacom.. From recycling numbers and defaulting on Popia as people's personal information including bank sms salary payments creditors calls and sms... Then they charge extra for a Sim swap they said I would not pay for and now won't refund my money how pathetic. They don't even contact you back with any feedback. Referring the matter to the ombudsman as per the Popia act. ibanabo nombakuse still hasn't responded on my refund or credit or her team leader who was supposed to assist